Cancellation Clarity: A Plain-English Guide to Our Annuleringsvoorwaarden

Travel plans can change—sometimes suddenly. This plain-English guide to our cancellation policy (Annuleringsvoorwaarden) explains how to cancel, where to find your exact refund conditions, and what to expect under Dutch law. You’ll learn the key definitions, the simple steps to notify us, and the best way to check the deadlines and percentages that apply to your specific booking.

If you just need the essentials, start here:

• Send a written cancellation notice before your scheduled arrival date.
• Your exact cancellation terms (deadlines and refund percentages) depend on your accommodation type and travel dates and are shown after you enter your dates in the booking flow.
• Dutch law applies to our agreements, and disputes can be handled by the Recreation Disputes Committee in The Hague.

What “Annuleringsvoorwaarden” Means for Your Booking

Our cancellation policy follows RECRON-based terms used in Dutch leisure accommodations. In practice, that means clear roles and responsibilities and a straightforward process if you need to cancel.

Key definitions (in plain English)

• Cancellation: Your written termination of the agreement before the start date of your stay.
• Entrepreneur: Camping De Regenboog (the company making an accommodation or camping pitch available).
• Recreational person (guest): You, as the person entering into the rental agreement.
• Co‑recreational party: The other guests you registered on the same agreement.
• Agreed price: The fee you pay for using the accommodation or pitch (what’s included or excluded is stated with the price).

These RECRON terms came into force on 1 July 2016 and provide a consistent framework recognized in the Dutch leisure sector.

Where to See Your Exact Cancellation Terms (Deadlines & Percentages)

The most accurate way to know your refund timeline and any applicable percentages is to check your booking details with your selected dates.

• Cancellation and prepayment rules differ by accommodation type.
• Your exact conditions appear after you enter your travel dates during the booking process.

This is the best place to confirm what applies to your stay—especially if you’re comparing options like a camping pitch versus a ready-made accommodation such as a cabin or safari tent.

Quick steps to view your terms

1. Choose your preferred accommodation or pitch on our website.
2. Enter your travel dates and group size.
3. Review the cancellation and prepayment section shown for your selection.

Tip: If your plans are still flexible, try alternative dates to see if conditions differ.

How to Cancel Your Booking (Step by Step)

Canceling is simple. Follow these steps to make sure everything is registered correctly and on time.

1. Write to us to cancel. Under the policy, a cancellation is a written termination sent before your arrival date. Email is typically the easiest way to provide written notice.
2. Include all key details. Add your full name, reservation reference, accommodation type, original arrival date, and phone number.
3. Send as early as possible. Earlier notice generally gives you more options; the exact consequences depend on the terms shown with your dates and accommodation.
4. Keep your proof. Save the sent message and any confirmation you receive for your records.

Need assistance?

• During the season, we are reachable by phone on weekdays from 08:00 to 20:00; outside the season on weekdays from 08:00 to 17:00.
• Our main number is +31 6 83655444.

A phone call can help with questions, but always follow up with a written cancellation so it’s formally recorded.

What Else You Should Know

Understanding a few additional principles will help set expectations.

Governing law and dispute resolution

• Dutch law applies to all disputes related to the agreement.
• The Recreation Disputes Committee in The Hague is competent to handle disputes (alongside Dutch courts). Both guest and entrepreneur are bound by the committee’s statements.

Liability basics

• The entrepreneur is not liable for the consequences of extreme weather or other forms of force majeure.
• The entrepreneur is not liable for utility failures where force majeure applies.
• The guest is liable for damage caused by their own actions or those of any co‑guests and/or third parties, insofar as the damage can be attributed to them.
• If you report nuisance caused by other guests, the entrepreneur will take appropriate measures.

These points don’t change your right to cancel; they simply clarify what falls outside normal responsibility in exceptional situations.

Frequently Asked Questions

What counts as a valid cancellation?

A cancellation is a written termination of your agreement before the start date of your stay. Sending your notice by email is the simplest way to meet this requirement.

Where do I find my refund deadlines and percentages?

They vary by accommodation type and are shown after you enter your travel dates during booking. Always review the terms on the page before you confirm—or revisit your confirmation details if you’ve already booked.

Which law applies if there’s a disagreement?

All disputes related to your agreement are governed by Dutch law. The Recreation Disputes Committee in The Hague (and Dutch courts) can hear these disputes.

Can I call to cancel?

You can call for help or to discuss options, but a valid cancellation must be in writing. After calling, send a written notice (e.g., by email) with your reservation details so it’s formally recorded.

Do the policy terms ever change?

The underlying RECRON-based terms were established in consultation with consumer organizations and took effect on 1 July 2016. Always check the current terms shown with your accommodation and dates.

Practical Takeaways to Protect Your Plans (and Budget)

• Check terms first. Before confirming a booking, read the cancellation and prepayment section displayed with your chosen dates and accommodation.
• Keep everything in writing. If anything changes, send a written notice so your request is properly logged.
• Act early. The sooner you decide, the more likely you’ll retain favorable options under the terms shown with your booking.
• Save confirmations. Keep your booking confirmation and any policy notes together—handy if you need to reference them later.
• When in doubt, ask. If you’re unsure how the rules apply to your situation, call us on +31 6 83655444 (weekdays; season 08:00–20:00, off‑season 08:00–17:00).

Conclusion

Our cancellation policy (Annuleringsvoorwaarden) is designed to be clear, fair, and easy to follow. The most important points are simple: cancel in writing before your arrival date, and always check the specific cancellation and prepayment rules shown after you enter your travel dates—these define the deadlines and refund percentages for your exact stay.

Ready to review your options? Explore our accommodations or pitches, enter your dates to see your precise cancellation terms, and book with confidence. If you have questions, call us on +31 6 83655444 and we’ll be happy to help.